returns


nonrefundable, nonreturnable items as following:
  • custom made and personalized items
  • textile and jewelry items for hygiene and health sanitary management reasons
  • sale / discounted items
  • all used items
  • all unwrapped items from their original packagings

 

cancellations:

  • accepted in 2 hours after the purchase (not for customs order and sale items)

 

exchanges:

  • not available

 

returns are only accepted under the following terms (not for nonreturnable items)

  1. must contact us within 3 business days of receipt
  2. item must be in its “original condition” with its original packaging + envelope.
  3. must ship the returns back postmarked within 7 business days of receipt via “registered airmail with tracking + signature confirmation + insurance” covered by you. mark as "return goods" on customs form.
  4. if the parcel is returned damaged during the transit, you are responsible for the loss in value.
  5. shipping costs and handling fees are nonrefundable.

 

---- we charge 20% - 100% cancelation fees for unauthorized returns including unclaimed, undeliverable, and rejected parcels. it includes any returns due to you not paying import fees.