- custom made and personalized items
- textile and jewelry items for hygiene and health sanitary management reasons
- sale / discounted items
- all used items
- all unwrapped items from their original packagings
- accepted in 2 hours after the purchase (not for customs order and sale items)
- not available
returns are only accepted under the following terms (not for nonreturnable items)
- must contact us within 3 business days of receipt
- item must be in its “original condition” with its original packaging + envelope.
- must ship the returns back postmarked within 7 business days of receipt via “registered airmail with tracking + signature confirmation + insurance” covered by you. mark as "return goods" on customs form.
- if the parcel is returned damaged during the transit, you are responsible for the loss in value.
- shipping costs and handling fees are nonrefundable.
---- we charge 20% - 100% cancelation fees for unauthorized returns including unclaimed, undeliverable, and rejected parcels. it includes any returns due to you not paying import fees.