terms&conditions


privacy:

talktothesun will only use your shipping address and contact information: to communicate with you about your order, to fulfill your order or for legal reasons.

payment:

we accept paypal. you can make a payment via your paypal account or make a payment using paypal's guest checkout with your creadit or debit card. 

timeframe (production time + estimated delivery days): 

production time :

  • 5-10 business days for regular hand carved rubber stamps
  • 3-5 business days for textile, stationery, craft supplies
  • 10-15 business days for custom made, personalized items
  • special items may take longer to make. specified in the listing.  
estimated delivery days :
(1) via registered mail
  • usa & canada, australia & new zealand, europe : about 2-4 weeks
  • asia : about 1-3 weeks
  • rest of the world : 4-6 weeks
(2) via EMS
  • usa & canada, australia & new zealand, europe : about 5-12 days
  • asia : about 5-7 days
  • rest of the world : about 3-4 weeks
(3) via letter pack plus (japan only)
  • 1-5 business days

---- estimated delivery days are NOT guaranteed. it could take longer. we are not responsible for any delays caused by the customs, postal transits, weather or postal strikes in your country.

shipping options:

  1. registered mail - standard shipping to most countries tracking number / signature confirmation / insurance up to JP¥6000 in value / track & trace online
  2. EMS - upgraded shipping with extra cost tracking number / signature confirmation / insurance in value of content / your contact phone number is required / track & trace online
  • some countries may not propose tracking online on their territory due to postal agreements with japan post but contact your post office by phone or email
  • we only ship via EMS to all countries in middle america, south america & africa. some countries in asia & middle east

import related taxes + customs clearance fee (post office handling fee):

  1. any import taxes including customs clearance fee in your country are NOT included in the item prices, shipping cost nor at the checkout. you will be responsible to pay as an importer upon the arrival of the package in your country. the amount of these import taxes in your country will be assessed and imposed at the point of entry of your country. talktothesun is not responsible for the collection or determination of any import related taxes in your country.  
  2. you might be required to provide a proof of payment or purchase for the custom processing purposes by the customs or post office in your country.

international shipping Q&A:

  1. international shipments are not considered as lost or missing until 60-90 days passed from the date of posting depending on a destination.
  2. you may contact your post office customer service center to get delivery updates and lodge a investigation with tracking #. check if your shipping address is correct. check with your family, neighbors or postal carriers if they receive the parcel for you.
  3. we can file an international postal investigation via japan post if you have not received your parcel after 30 business days from the post marked date. japan post will determine and give us updates of the package. this process may take 60-90 days to investigate with japan post + your post office. once it is filed on our end, you might receive a paper work to fill out and sign from your national postal carrier. it is something you have to do on your end to complete the investigation. please follow the instructions.
  4. in case a deliver attempt is made and you fail to receive or pick up the parcel, it is not considered missing or lost. you must contact your post office and work with your post office to arrange further.
  5. if tracking status says “delivered”, it is not considered missing or lost. you need to file "mail theft report" with post office.

nonrefundable, nonreturnable items as following:

  • custom made and personalized items
  • textile and jewelry items for hygiene and health sanitary management reasons
  • sale / discounted items
  • all used items
  • all unwrapped items from their original packagings

cancellations:

  • accepted in 2 hours after the purchase (not for customs order and sale items)

 exchanges:

  • not available

 returns are only accepted under the following terms (not for nonreturnable items):

  1. must contact us within 3 business days of receipt
  2. item must be in its “original condition” with its original packaging + envelope.
  3. must ship the returns back postmarked within 7 business days of receipt via “registered airmail with tracking + signature confirmation + insurance” covered by you. mark as "return goods" on customs form.
  4. if the parcel is returned damaged during the transit, you are responsible for the loss in value.
  5. shipping costs and handling fees are nonrefundable.

---- we charge 20% - 100% cancelation fees for unauthorized returns including unclaimed, undeliverable, and rejected parcels. it includes any returns due to you not paying import fees.